Refund and Cancellation Policy

Order Accuracy and Quality Guarantee

If your order from Broast Sara is incorrect, incomplete, or does not meet our quality standard, including food that does not arrive hot or fresh on direct delivery, contact branch management immediately. Broast Sara will replace the meal or provide full compensation. This guarantee applies to all direct orders placed by phone, WhatsApp, or walk-in at any of our 8 branches. To raise a quality concern, contact the branch where you placed your order or reach our team at broastsaraofficial@gmail.com or 0540230888.

Cancelling a Direct Order (Phone, WhatsApp, or Walk-In)

Because every Broast Sara order is prepared fresh from locally sourced, daily-slaughtered chicken, cancellation is only possible within approximately 2 minutes of order confirmation and before kitchen preparation begins. Once the kitchen has started preparing your order, or once the order has left the restaurant for delivery, cancellation and refund are not possible. This applies to all direct orders across all branches, including late-night and Ramadan suhoor orders placed with the Abiar Al Mashi branch at 0530957742. If you need to cancel, contact the branch as soon as possible after placing the order.

Orders Placed Through HungerStation

Refund, cancellation, and delivery delay claims for orders placed through the HungerStation platform are governed by HungerStation's own terms and conditions. To submit a refund request for a HungerStation order, contact HungerStation customer support directly through the app or their support channels. Broast Sara's food quality guarantee still applies to the meal itself regardless of the ordering channel. If the food you received does not meet our quality standard, contact broastsaraofficial@gmail.com or 0540230888 in addition to raising the matter with HungerStation support.

How to Contact Us About an Order Issue

To report an issue with any order, contact branch management directly at the Broast Sara location where your order was placed. Staff at every branch are the first point of contact for incorrect, incomplete, or quality-related concerns. For general complaints or escalations, email broastsaraofficial@gmail.com or call 0540230888. For late-night orders or Ramadan suhoor orders, contact the Abiar Al Mashi branch directly at 0530957742 at any hour. Branch addresses and contact numbers for all 8 locations are listed on the Broast Sara Locations page. Our kitchen food safety standards and quality commitments are documented on the Food Safety Policy page.

Learn more: About Broast Sara — Back to Home.