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Frequently Asked Questions
Your Complete Guide to Broast Sara
Branches & Locations
What are the Broast Sara branch locations in Madinah?
We have 8 branches: Al Daheetha, Al Hijrah, Imam Bukhari (Ad Difa), Hil Bahr (Al Jumuah), Aljwazat (Ar Rawabi), Al Juruf (Az Zahrah), Abiar Al Mashi, and a Yanbu branch.
Where is the Broast Sara branch in Al Daheetha?
Our Al Daheetha branch is located on Sakmah Ibn Abi Salamah Street, Al Aziziyyah, Madinah 42376, reachable at 0596624929.
Is there a Broast Sara branch open 24 hours?
Yes, our Abiar Al Mashi branch in the Abiar Al Mashi district of Madinah is open 24 hours a day, seven days a week, reachable at 0530957742.
Is Broast Sara located in Yanbu?
Yes, our Yanbu branch is on Omar Bin Khattab Street in the Al Amarah district, operating from 11 AM to 4 AM, reachable at 0500978585.
How do I find the nearest Broast Sara branch to me?
Open the Locations page on our website to see all 8 branches on an interactive map with direct routing via Google Maps.
Is there a Broast Sara branch close to the Prophet's Mosque (Masjid Al-Nabawi)?
Yes, our Hil Bahr branch in the Al Jumuah district is the closest location to Masjid Al-Nabawi, reachable at 0533002270.
Which Broast Sara branches are on HungerStation and which take direct orders only?
Six branches are listed on HungerStation: Al Daheetha, Imam Bukhari, Al Hijrah, Aljwazat, Al Juruf, and Yanbu. Hil Bahr and Abiar Al Mashi accept orders by phone or WhatsApp only.
What is the phone number for the Broast Sara branch in Al Daheetha?
The phone number for our Al Daheetha branch is 0596624929. Numbers for all 8 branches are listed on the Locations page of our website.
Do all branches serve the same menu?
Yes, all 8 Broast Sara branches serve the complete menu, prepared from the same fresh daily-slaughtered chicken to the same standard.
Hours & Availability
What are Broast Sara's operating hours?
Hours vary by branch: Al Daheetha operates 12:30 PM to 3:30 PM and 6:30 PM to 3:30 AM, Imam Bukhari and Aljwazat operate 6:30 PM to 4 AM, Al Hijrah operates 12:30 PM to 2:30 AM, Hil Bahr operates 12:30 PM to 3 AM, Al Juruf operates 7:30 PM to 3 AM, and Yanbu operates 11 AM to 4 AM. The Abiar Al Mashi branch is open 24 hours.
Is Broast Sara open right now?
Our Abiar Al Mashi branch is always open, 24 hours a day, seven days a week, reachable at 0530957742. Hours at other branches vary, so check the Locations page or call your nearest branch to confirm.
Does Broast Sara operate during Ramadan?
Yes, we operate throughout Ramadan, though hours at some branches may adjust during the holy month. To confirm hours for a specific branch, call directly or check HungerStation.
Is Broast Sara open on Fridays?
Yes, all 8 branches are open on Fridays, each following its own standard operating hours.
Can I order during Suhoor time?
Yes. Our Abiar Al Mashi branch never closes and accepts Suhoor orders at any hour of the night at 0530957742. The Yanbu branch also stays open until 4 AM.
Does Broast Sara operate on official public holidays?
Yes, the Abiar Al Mashi branch operates without interruption every day of the year, including public holidays. To check hours at other branches during holidays, calling ahead is recommended.
Halal & Food Safety
Is Broast Sara's chicken halal?
Yes. Our chicken is hand-slaughtered daily using the Islamic halal method, with official conformity certificates from the Saudi Halal Center for every batch.
Is the chicken fresh or frozen?
Entirely fresh, never frozen at any point in the supply chain. It is slaughtered daily and prepared the same day at all 8 branches.
Where does Broast Sara's chicken come from?
We source from local Saudi farms, with fresh delivery to each branch kitchen daily and same-day cooking.
What are your food safety standards?
We apply HACCP (Hazard Analysis and Critical Control Points) protocols across all 8 branches, including pressure frying to a minimum internal temperature of 74 degrees Celsius. Our full Food Safety Policy is published on our website.
What is HACCP and how is it applied in your kitchens?
HACCP stands for Hazard Analysis and Critical Control Points, a preventive food safety framework. In our kitchens, it covers incoming chicken temperature checks, cold storage monitoring, marination temperature controls, pressure frying to a minimum of 74 degrees Celsius, and cross-contamination prevention.
Are Broast Sara kitchens clean?
Yes. We apply documented HACCP protocols with sanitation schedules and handwashing procedures across all 8 branches, at every hour, not only during peak service.
Do you use vegetable oil for frying?
Yes, we use vegetable oil, and its quality is managed under the documented HACCP protocols applied across all our branches.
Delivery & Ordering
How do I order from Broast Sara online?
You can order through the HungerStation app by searching for Broast Sara at 6 of our branches, or order directly by phone or WhatsApp at any branch, including Hil Bahr and Abiar Al Mashi, which are not on HungerStation.
Is Broast Sara on HungerStation?
Yes, 6 of our 8 branches are listed on HungerStation: Al Daheetha, Imam Bukhari, Al Hijrah, Aljwazat, Al Juruf, and Yanbu. Hil Bahr and Abiar Al Mashi accept orders by phone or WhatsApp only.
Does Broast Sara deliver to homes?
Yes, we deliver hot meals across Madinah's neighbourhoods through HungerStation at branches listed on the platform, and through direct WhatsApp and phone ordering at all 8 branches.
Can I call the branch directly to order a meal?
Yes, you can call any of our 8 branches directly or contact us via WhatsApp. All branch numbers are listed on the Locations page of our website.
Is there a minimum order requirement for delivery?
Minimum order requirements vary by delivery platform. Check the HungerStation app or ask our WhatsApp representative for details when placing your order.
How long does delivery take?
Delivery time typically ranges between 25 and 45 minutes depending on your location and the nearest branch, with a live estimate shown on HungerStation before you confirm.
Can I order in advance for events or gatherings?
Yes, for large orders and events, contact the branch directly at least 24 hours in advance to guarantee preparation.
Menu & Products
What is the most popular meal at Broast Sara?
The Original Broast 4-piece meal at 19 SAR is our benchmark item. The Sarookh Shawarma at 9 SAR is also one of our most frequently ordered non-broast items.
Do you have spicy broast?
Yes, Spicy Haraq Broast at 19 SAR uses the same fresh chicken and pressure-frying method, with a marinade that builds heat progressively through the meal.
What is the Sarookh Shawarma?
Sarookh Shawarma, priced at 9 SAR, is made from the same fresh daily-slaughtered chicken, wrapped in toasted Saj bread with Legendary Garlic Thoum Sauce and pickles.
Are there family meals available at Broast Sara?
Yes, the Arabic Plate at 25 SAR combines shawarma pieces with fries, pickles, and Legendary Garlic Thoum Sauce, suited for sharing. Call your nearest branch for larger family combinations.
Is sauce included with the meal?
Yes, all broast and shawarma meals come with Legendary Garlic Thoum Sauce included, and additional portions can be ordered.
What is your garlic sauce?
Our sauce is called Legendary Garlic Thoum Sauce, made in-house daily through garlic emulsification rather than from a commercial container, with a thick white consistency that coats the chicken without running.
Is there fish fillet on the menu?
Yes, the 7-piece Fish Fillet meal at 20 SAR is coated in a seasoned breading and fried under the same HACCP standards as the rest of the menu.
Do you have shrimp?
Yes, the Golden Shrimp 15-piece meal at 25 SAR is available at all 8 branches with a tangy cocktail sauce.
Is the menu available online?
Yes, the full menu with current pricing is available on our website at broastsara.com and on the HungerStation app at branches listed on the platform.
How much do Broast Sara meals cost?
Prices start at 5 SAR for Crispy French Fries and Samoli Shawarma, up to 19 SAR for the Original Broast 4-piece meal, and 25 SAR for the Arabic Plate or Golden Shrimp. Full pricing is on our website.
Is Broast Sara family-friendly?
Yes, our menu combines broast, shawarma, seafood, and burgers starting at 5 SAR, making it easy to build a varied family order that suits different tastes.
Are there allergens in the menu?
Yes, some menu items contain gluten in breaded items, and shellfish in the Golden Shrimp and Fish Fillet. Inform branch staff of any allergy before ordering.
How do I follow Broast Sara's offers and news?
Follow us on Snapchat, Instagram, and TikTok for our latest offers and seasonal meals.
Policies
Can I cancel my order after placing it?
Direct orders placed by phone, WhatsApp, or in person can be cancelled only within approximately 2 minutes of confirmation, before kitchen preparation begins. HungerStation orders are governed by HungerStation's own cancellation terms.
What happens if my order is wrong or missing items?
Contact branch management directly, or email broastsaraofficial@gmail.com or call 0540230888. Incorrect, incomplete, or quality-failing orders are replaced or fully compensated.
Are there allergens in the Broast Sara menu?
Yes, our menu contains gluten in breaded items and shellfish in the Golden Shrimp and Fish Fillet. Please inform branch staff of any allergy before confirming your order.
Do the displayed prices include VAT?
Yes, all prices shown on our website, the HungerStation app, and in branches include VAT in accordance with Saudi VAT regulations.
How is my personal data used when I order?
We collect only your name, phone number, and delivery address, shared exclusively with HungerStation for delivery fulfilment, in accordance with Saudi Arabia's Personal Data Protection Law (Royal Decree M/19, 1443H). For data rights requests, contact info@broastsara.com.
What is the refund policy for HungerStation orders versus direct orders?
HungerStation orders are governed by HungerStation's own refund and cancellation policy. Direct orders placed by phone, WhatsApp, or in branch are replaced or fully compensated if incorrect, incomplete, or quality-failing, by contacting branch management or broastsaraofficial@gmail.com.